No patient information provided as no patient was involved in this concern.Return requested.Replacement computer shipped to site 11/07/2016.Medtronic investigation of returned suspect computer finds that initial power on and boots to log-in screen normally, no sr manager error seen.Launches cranial application without error and navigates.Hard drive was reporting 86 bad sectors which were able to be repaired with seatools.The navigation system finished and passed testing on phd up thru all hard drive tests and passing.Final analysis not completed, suspect computer remains under analysis.- on 11/07/2016 in trouble-shooting,medtronic representative reported that after uninstalling and reinstalling the cranial software, the sr manager failure message went away, however, the navigation system would become unresponsive every time he attempted to enter the cranial software.- on 11/08/2016 a medtronic representative performed a navigation system check-out, all areas passed.System performed as intended.
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A medtronic representative reported that the navigation system became unresponsive when in the cranial application and when the site re-booted the system and attempted to log back into cranial.The navigation system displayed an sr manager failure error.No further details regarding the behavior, or specifically when it occurred, were provided.There was no patient present when this issue was identified.
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