Submit date 03/02/2017.A sample was received for evaluation; it consisted in one dual lumen uvc catheter and three unknown devices that came inside a generic plastic bag and present signs of use (blood residues).A visual inspection was performed and no visual defects were visible.In order to confirm the reported condition, an underwater test was performed; the distal end of the sample was clamped and the lumens were pressurized to check for leaks.When air was infused into the lumens (primary and secondary), bubbles were detected during the test; they coming out from an irregular cut in the primary lumen, the secondary lumen, did not show bubbles during the test.Based on the available information, it can be concluded that product was manufactured according to specifications and the device functioned as intended for a period of time, the defect was not identified prior to insertion and it occurred after the customer manipulation; therefore the most probable root cause can be considered as unintentional misuse more likely damaged during use due to the handling of the product by the user.The reported complaint was not confirmed to be a manufacturing related issue, therefore no corrective or preventive actions are required.It must be noted that in-process controls such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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