Coopersurgical inc.Is currently investigation the reported complaint condition.The device involved in the complaint will be returned by the customer and evaluated.Once the investigation is completed a follow up report will be filed.Follow up (b)(6) 2016, investigation: initiated manufacturer's investigation, no sample returned.X- review dhr.X- inspect returned samples.Inspect stock product.Analysis and findings: a review of the 2 years complaint history reveals similar issue.A review of the dhr reveals no anomalies.The complaint unit, leep precision intg.Sys., p/n-lp-10-120 and serial#(b)(4), was received with intermittent coag output; the foot pedal and hand piece activation both fail.Repair tech had confirmed that pc board was bad inside.The complaint was confirmed after evaluation.The unit was built in august of 2016 and it was 100% inspected prior to release.The replacement unit was sent back to the customer (replacement order#(b)(4)).After pcb replacement the complaint unit was restocked as demo.There is no definitive root cause available for this complaint condition.The potential root cause could be related to bad components.Complaints will be continuously monitored to determine if there is any new trend for this complaint condition.Correction and/or corrective action": the complaint unit was returned back to stock as demo.The customer had received a replacement unit.This complaint will be entered into the cooper surgical continuous improvement plan (cip).
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