Model Number S7 |
Device Problems
Computer Software Problem (1112); Device Operates Differently Than Expected (2913)
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Patient Problem
No Patient Involvement (2645)
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Event Date 11/25/2016 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was reported to be involved in this concern.No findings possible at this time.No parts have been replaced, no parts have been received by manufacturer for analysis.Insufficient information, part not received.
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Event Description
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A site representative reported that the navigation system was intermittently unresponsive following the software update.Site did not report presence of any patient when this issue was identified.
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Manufacturer Narrative
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A medtronic representative went to the site to test the equipment.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.
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Manufacturer Narrative
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Additional information: a medtronic representative reported that the issue occurred while setting up the equipment for a procedure.A medtronic representative reported that the issue was caused by use error.Additionally, that the cranial tools were installed onto the navigation system.The software investigation found that the reported event was unrelated to a software issue.The software functioned as designed.
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Search Alerts/Recalls
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