Following the leica biosystems manufacturer's investigation of this complaint, it was found that the instrument operated within specification.The root cause of the sub-optimal tissue processing reported was a use error.Specifically, a user failed to complete manual replacement of a reagent in accordance with the manufacturer instructions detailed in the leica peloris/peloris ll user manual, which contains the following specific warning: "always change reagents when prompted.Always update station details correctly - never update the details without replacing the reagent.Failure to follow these directives can lead to tissue damage or loss." see manufacturer follow up reports 8020030-2016-00090 and 8020030-2016-00091 for more specific information regarding the investigation of this complaint.
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