A philips solutions center (sc), clinical specialist (sc) assisted the customer remotely.The nurse stated that the spo2 parameter alarm was turned off at the time of the incident.Data logs were collected and analyzed confirming that the mp70 monitor's spo2 parameter alarming was turned off on (b)(6) 2016, therefore no spo2 alarming could occur.Once the nurse turned the spo2 monitoring on, at 19:08 on (b)(6) 2016 she immediately saw a desat 58 < 85 generated at 19:08:06, indicating that the monitor was alarming as configured.Trend data provided shows that the spo2 measurement was on, as values were populated in the trend review during this timeframe although the measurement for spo2 alarming was off.When switching individual measurement alarms on or off the alarms off symbol is shown beside the measurement numeric, indicated as a triangle with an x through it to alert the user.No malfunction of the mp70 intellivue monitor occurred.The information about the log data has been provided to the customer from the solutions center (sc).The device remains at the customer site.
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