Reported event was confirmed by review of supplier repair records.The device was returned to the supplier.The device visually looked good.The device runs ok, reverse button does not work, vacuum tube is loose and bent.Valve is loose (o-rings worn), some corrosion on pins in connector in.Motor fails hi-pot test on step 2-4, no tvs present.The motor, flex strip, seals, and all o-rings were replaced and tested per procedure.Device history record (dhr) was reviewed and no discrepancies relevant to the reported event were found.Review of the complaint history determined that no further action(s) is/are required.Investigation results concluded that the reported event was due to low resistance in motor and corrosion not related to manufacturing or design.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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