This follow-up report is being submitted to relay additional information.
Reported event was confirmed by review of repair records received from supplier.
The device was returned to supplier.
Visually the device is ok, broken lanyard.
Corrosion in connector end, buttons don't work, won't run/motor frozen, fails hi-pot on step 2-4, cable passes hi-pot.
The motor, flex strip, seals, and all o-rings were replaced and the device was tested per procedure.
Device history record (dhr) was reviewed and no discrepancies relevant to the reported event were found.
Review of the complaint history determined that no further action is required.
Root cause was determined to be bad motor, rust and corrosion (not related to manufacturing or design).
If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.
Zimmer biomet will continue to monitor for trends.
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