Multiple attempts were made to follow-up with the customer to obtain patient information, however there was no response.The manufacturer's field service engineer (fse) delivered the retrofit kit, data acquisition (da) to motor controller (mc) cable/mc bracket to the customer for replacement.Multiple attempts were made to follow-up with the customer to obtain repair information, however, there was no response.If additional information is received at a later date, this complaint will be re-opened and re-evaluated accordingly.
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