During visual and 10 x magnification inspection of the returned screw and based on dimensional inspection, the iunihg was not consistent with its drawing, but it was rather consistent with iunits.Screw returned by customer was a try-in screw and is not intended used intro-oral use with final restorations.The try-in screw was fractured.The complaint was confirmed.The lot number was not provided; therefore, a device history record review could not be completed.A definitive root cause has not been determined.
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