On (b)(6) 2016, the reporter contacted animas, alleging a casing/condition (cracked/damaged casing) issue; cartridge compartment.This complaint is being reported because the alleged malfunction has the ability to result in a delay in treatment or long term cessation in delivery if the damage impacts the power circuit or cartridge compartment.There was no indication that the product caused or contributed to an adverse event.
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The device has been returned and evaluated by product analysis on 03/13/2017 with the following findings: during investigation, the cartridge compartment was cracked.Unrelated to the original complaint, the battery compartment was cracked at the threads to the left side of the grip pad down to the seal, at the threads to the grip pad, and from the case seal traveling to the grip pad.The battery cap threads were stripped and the battery cap was unable to fit to the returned pump or to a test pump.A test cap was able to fit for testing.Moisture was found in the battery compartment.A leak test was performed and failed due to cracks in the battery compartment and the cartridge compartment.No moisture was found in the cartridge compartment.The pump was opened to find no moisture.Additionally, the display was dim with letters having a red hue.
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