Device Problems
Device Displays Incorrect Message (2591); Fail-Safe Problem (2936)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.(b)(6).
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Event Description
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On (b)(6) 2017, the reporter contacted animas alleging a call service alarm (call service alarm issue) issue.It was reported that the pump emitted a cs 069 call service alarm.There is no indication that the product issue caused or contributed to an adverse event.This complaint is being reported because the issue may result in a long term cessation of insulin delivery if the user is unable to resolve the alarm.
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Manufacturer Narrative
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Follow-up #1: date of submission xx/xx/xxxx.Device evaluation: the device has been returned and evaluated by product analysis on 03/07/2017 with the following findings: a call service 69 alarm was reproduced during the investigation.The failure is defined as a language file corruption while retrieving the language text.The failure was written as a call service 87 failure in the pump's black box.The error is resident to a flash chip in the pump.The battery compartment was found to be cracked.
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Search Alerts/Recalls
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