(b)(4).On 27jan2017 writer sent the customer an email acknowledging receipt of the complaint, providing the complaint tracking number and requested follow up information including as to if there was any patient impact related to this event.Writer provided contact information.Device not yet evaluated, if the device is evaluated a follow up will be sent.
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Follow up (b)(4).The sample was provided and an evaluation was performed.The instrument was manufactured in may of 2014.The root cause of the reported issue is due to unauthorized third party repair and inadequate functional inspection by healthcare facility prior to initiating procedure.The hardness was tested and found to be within specifications.Manufacturing records were reviewed and found to be conforming.The instrument and broken off tip were subject to microscopic examination.Several deep indentations in the material indicate that it was used to cut and/or manipulate thin, hard objects such as metallic wire.This does not correspond to its intended use (cutting of tissue and bone) and led to a reduction in material stability.Evidence of unauthorized third party repairs were also observed, for example, grinding of tip and cutting edges as well as of the shaft guide, which was shortened at the distal end, thus also reducing material stability and increasing the risk of fracture.There have been no issues identified with the material or manufacturing process.A review of the device history records (dhr) did not identify and issues that would have contributed to the reported issue.
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