Investigation - evaluation.A review of complaint history, device history record, specification and quality control data was conducted during the investigation.The device was returned with the udh handle and the basket formation in the closed position.A visual examination noted the basket sheath has a severe kink at the base of the support sheath.A functional test was performed and the udh handle would not actuate the basket formation.There is no indication that a design or process related failure mode contributed to this event.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the provided information, no conclusion can be drawn hence the root cause is unknown.We will notify the appropriate personnel and continue to monitor for similar complaints.Per the quality engineering risk assessment, we have notified the appropriate personnel of this event.No further action is required.Per the risk assessment no further action is required.
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