This complaint file was reviewed by the clinical analyst, who stated the following: ¿the customer reported ¿biometry values of at least two units of difference.¿ additional information was requested but was not obtained.The measurement of axial length measurement has the greatest potential for error in calculating iol power.Traditionally, contact a-scan ultrasonography is used.This measures the time taken for sound to traverse the eye and converts it to a linear value using a velocity formula.Part of the ultrasound beam reflects back from each surface in the eye ¿ cornea, anterior lens, posterior lens, and retina.The reflected beam is translated into an image showing lines (spikes) for each surface.The distance between the corneal and retinal spikes gives the axial length of the eye.¿ the system was examined and the issue was confirmed.The probe was replaced without improvement.Therefore, the company representative determined that the main printed circuit board (pcb) was required to be replaced.The customer still has yet to approve the replacement.It was recommended that the customer not use this system until the repair can be completed.A review of the customer¿s complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on july 22, 2008.Based on qa assessment, the product met specifications at the time of release.(b)(4).
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