It was reported via a field service report (b)(4).Symptom: purge failure alarms occurred on patient (op).Findings/action taken: replaced the pcs assy.Software level 2.24, fcn level: 1416.Per the hospital biomed, the pump was switched out without issues.It was reported via a hot line call.A staff member from the cardiac cath lab called stating that he had a patient in the cardiac cath lab (ccl), and when they attempted to initiate pumping, they were getting "helium supply alarms." there was helium in the tank, the intra-aortic balloon (iab) was connected and there was not a trigger problem.They changed the console to a new one, and they were able to support the patient at expected.According to the caller all of the actions taken occurred prior to the hot line call.The caller told the clinical support specialist (css) that they had already completed the troubleshooting and console change out prior to reaching the css, and the console was sent to biomed for evaluation/repair.Length of time in use prior to the event: minutes.The patient was supported as expected.
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