The customer received questionable benz benzodiazepines plus results on one sample from one patient on cobas 6000 c (501) module analyzer, serial number (b)(4).The patient was pregnant, in the third trimester, and in opioid withdrawal during delivery.On (b)(6) 2017, the patient received three injections of lorazepam 2mg at 2:15 am, 7:45 am, and 8:51 am.At an unspecified time on (b)(6) 2017, the patient's urine result was negative for benz benzodiazepines plus and was reported outside the laboratory.The customer used a value of 100 ng/ml for the cutoff point for the assay.The customer states that there was some blood present in the patient's urine sample.As the patient was on lorazepam and the result was expected to be positive, the physician asked for confirmation testing.The customer sent the sample for confirmation testing by gas chromatography/mass spectrometry (gc/ms) and the result was 250 ng/ml (positive) for lorazepam.The result by gc/ms was believed to be correct.On (b)(6) 2017, the customer repeated the same sample on the c501 module, and the result was again negative.On (b)(6) 2017, the customer repeated the same sample on a second c501 module, and the result was again negative.The patient was not adversely affected.Review of the available calibration and qc information found the results were within the permissible range.The calibrations performed on (b)(6) 2017 and (b)(6) 2017 showed that they were consistent, but at a lower absorbance than previous calibrations with this reagent lot.The customer refused a service visit to check the analyzer.
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