(b)(4).In addition, a review of the batch manufacturing records was conducted and the batch met all finished goods release criteria.Additional information was requested and the following was obtained: was there any difficulty identifying the product: yes, there was no product code; was the label damaged in any way: no; is the actual sample or a representative sample (product from the same lot number) available for evaluation: unk at this time.The sales rep also stated that the customer told him that this has happened before, but it was unknown how many times it has happened.The product will not be returned, but it was unknown if it will be used in surgery.The single complaint was reported with multiple events.There are no additional details regarding the additional events.Attempts are being made to obtain the following information.To date no response has been provided.If further details are received at a later date a supplemental medwatch will be sent.The photo was reviewed as no samples were received.Based on evaluation results, there are no quality issues that could be associated with the contents of the component artwork.All quality system documentation is in place and approved to assure that the integrity of the product labeling and its traceability is maintained.
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