Dexcom was made aware on (b)(6) 2016 that on (b)(6) 2016, that the receiver would not hold a charge.No additional event or patient information is available.The complaint device was returned for evaluation.The device was visually inspected and no defect was found.Functional testing was performed and the test failed.The receiver log was reviewed and screen error alarms and firmware errors were observed.The customer complaint was confirmed.A root cause was determined to be a ui-u1 related failure.Based on the findings of receiver would not hold a charge, this issue has been upgraded from non-reportable to reportable.
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