Model Number 52969 |
Device Problem
Adverse Event Without Identified Device or Use Problem (2993)
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Patient Problem
Burn, Thermal (2530)
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Event Date 03/29/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Coopersurgical inc.
Is currently investigating the reported complaint condition.
The device involved in the complaint will be returned by the customer and evaluated.
Once the investigation is completed a follow up report will be filed.
(b)(4).
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Event Description
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(b)(4).
Burn mark on patient's leg.
Customer reported sn (b)(4)- not a valid number.
Will be confirmed once received in at service and repair.
Sent to s&r under log # (b)(4).
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Manufacturer Narrative
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Coopersurgical inc.
Is currently investigation the reported complaint condition.
The device involved in the complaint will be returned by the customer and evaluated.
Once the investigation is completed, a follow up report will be filed.
(b)(4).
Update 05/05/2017- investigation: x- inspect returned samples.
Analysis and findings: a review of the 2 yr complaint history reveals one similar issue.
A review of the dhr is not available but not expected to provide useful information for this complaint.
This unit was manufactured april 2005.
Service & repair did not confirm the complaint.
The unit functioned to specifications.
The root cause for this complaint is being attributed to end user error.
With no functional defects noted on the device it is possible the patient pad came loose enough to cause the complaint condition.
Additionally, it is possible the patient was under during the procedure.
Corrective actions: the unit operated to specifications and returned to the customer at a charge.
This complaint will be entered into the coopersurgical continuous improvement plan (cip).
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Event Description
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(b)(4).
Burn mark on patient's leg.
Customer reported sn (b)(4)- not a valid number.
Will be confirmed once received in at service and repair.
Sent to s&r under log # (b)(4).
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Search Alerts/Recalls
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