(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The customer reported the device was discarded.Investigation is not yet complete.A follow up report will be submitted with all additional relevant information.
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(b)(4).The device was not returned for analysis.It has since been determined that the device was used approximately 8 days past it expiration date of 28-february-2017.The expiration date of the product is important for the sterility, efficacy, and performance of the device.It should be noted that the armada 35 instruction for use states: use prior to the use by date.The investigation determined the reported complaint was due to user error.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other similar incidents from this lot.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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