Customer reported via phone call of receiving a motor error alarm and no delivery alarm.
No delivery alarm was resolved with a complete set change.
During troubleshooting for motor error alarm, it was found that insulin pump alarm history contains neither an e70 alarm nor more than one motor error alarm.
Customer reported of having low blood glucose and passed out and broke her nose.
Customer was taken to the emergency room on (b)(6) 2017 with blood glucose of 31 mg/dl.
Customer was treated with iv and was wearing insulin pump at the time of hospitalization.
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