(b)(4).A quadrox-id adult oxygenator was returned to the factory and investigated in the decontamination / complaints laboratory.No clots were visible on the blood inlet and blood outlets sides.No blood clots were visible while flushing out the oxygenator with water.On three luer locks (blood inlet connector, blood outlet connector, and blood outlet cover), cracks were found and documented.Note that on all three luer locks, non-genuine protective cap were screwed on.A 1-way tap was glued onto each luer lock so that further tests could be carried out.A leakage test on the blood side was carried out.All three luer locks were watertight.It should be noted that there was no mention of any cracks, damage or leaks in the customer report.The non-genuine protective caps could explain the luer locks were cracked.For further examination, the product was forwarded to the qa laboratory.In the qa laboratory, the product was tested for its gas exchange performance for o2 and co2, and also a pressure drop test was performed.The product passed all the performance tests and was found to be working as specified.The conclusion from investigation/evaluation of the sample is that the reported issue is not related to device-related factors, and the pressure performance is within specification.A definitive root cause cannot be determined, as it is considered to be clinical in nature, and can have a wide range of causal factors that cannot be established after the event.Based on the investigation and trending for this issue, neither a product-related problem nor a systemic issue is indicated, therefore, no further investigation or action is currently warranted in addition to continued periodic monitoring and the complaint will be closed.
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