(b)(4).Upon completion of the investigation it was noted that the images were taken of the ¿as received¿ valve.The position of the cam when valve was received was 110 mm h2o.The valve was hydrated.The valve was visually inspected; it was noted that the needle guard was missing, and the needle chamber silicone was cut/torn in 3 places.The valve was tested for programming with programmer 82-3126 with serial number (b)(4) and programmer 82-3190 with serial number (b)(4), the valve failed the test, the cam mechanism did not move during the programming process.The valve could not be flushed, leak tested, or siphon guard tested due to the missing needle guard and the damaged silicone housing.The valve was dried.The valve could not be pressure tested, due to the missing needle guard and the damaged silicone housing.The valve was dismantled and was examined under microscope at appropriate magnification: biological debris was found on the spring, on the spring pillar, on the ruby ball, on the seat of the ruby ball, on the cam mechanism, in the cam mechanism pillar, and on the base plate.The cam magnets were also controlled.The magnets passed.The lot history record was reviewed for completeness during the release process to inventory.At that time based on the fact that no discrepancies were noted for the products being accepted, they were released to stock on the 26th june 2005.The root cause of the programming problem is due to the biological debris found on the spring, on the spring pillar, on the ruby ball, on the seat of the ruby ball, on the cam mechanism, on the cam mechanism pillar, and on the base plate.The root cause for the damaged silicone housing in the needle chamber is probably due to user error as noted in the ifu silicone has a low tear/cut resistance, this however could not be determined.Per hhe, it has been concluded that silicone housing tears are not design related, in order for the housing tear to occur the user has to compromise the silicone through a nick or tear in order for the event to occur.Validation testing demonstrates a robust design.Testing has shown that if the silicone housing has been compromised, a housing tear is likely to occur.The root cause for the missing needle chamber base could be in connection with the damaged silicone housing, this however could not be determined.Based on the results of this investigation no further action is required.Trends will be monitored for this and similar complaints.At the present time this complaint is closed.
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