The customer reports a "strong chemical odor" from the new image barrier.Analytical testing was performed on the returned product as well as from product that was pulled from stock.There was no remarkable difference noted between the tested products.No residue of an unexpected nature was observed.Note: the original complaint was not deemed to be a fileable event.Upon receiving additional information on march 20, 2017 the complaint was reopened and further evaluated.Following the completion of the investigation it was determined to be a mdr.
|