Model Number LP-20-120 |
Device Problem
No Device Output (1435)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 03/16/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Coopersurgical is currently investigating the reported complaint condition.
The device involved in the complaint has been returned by the customer and is being evaluated.
Once the investigation is complete aa follow up report will be filed.
Ref e-complaint-(b)(4).
Update: investigation analysis and findings: a review of the 2 yr complaint history reveals similar issues.
A review of the dhr reveals no anomalies.
The complaint was confirmed.
Service & repair had confirmed r13 was damaged.
Once removed a loose screw was found that had inadvertently gotten in between the chassis and the bottom of the board under r13.
The screw is not part of the leep precision assembly at csi.
However, this screw was confirmed to be part of the board assembly.
Specifically, on the corner of the display board.
There is no function for this particular screw in this location.
While there is no definitive root cause it clear an extra screw was inadvertently left in the packing, or on the board, which was missed in csi assembly.
Isolated incident.
Corrective actions: correction and/or corrective action: the unit was repaired and returned to the customer.
The vendor was made aware of the finding.
A request to remove the screw will be made to engineering on the next update on the board.
This complaint will be entered into the coopersurgical continuous improvement plan (cip).
Reason: no applicable correction available to train to at this time.
Complaints will be continuously monitored to determine if there is any new trend for this complaint condition.
Was the complaint confirmed? yes.
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Event Description
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Per repair authorization form: "rep saw/tested w/chicken, 'system ready' everything looked correct /heard tone but when went to cut/coag there was no output.
Had to get another leep machine to complete the procedure.
" ref.
E-complaint-(b)(4).
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Manufacturer Narrative
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Coopersurgical is currently investigating the reported complaint condition.
The device involved in the complaint has been returned by the customer and is being evaluated.
Once the investigation is complete a follow up report will be filed.
(b)(4).
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Event Description
|
Per repair authorization form: "rep saw/tested w/chicken, 'system ready' everything looked correct /heard tone but when went to cut/coag there was no output.
Had to get another leep machine to complete the procedure.
" (b)(4).
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Search Alerts/Recalls
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