The customer reported via phone call that they were experiencing high blood glucose.The customer changed the infusion set in the morning.By noon the customer's blood glucose level was 119 mg/dl.In the afternoon their blood glucose level was 340 mg/dl.They did a bolus to treat the high blood glucose but later their blood glucose went up to 500 mg/dl.The customer took the insulin pump off and saw that the line was kinked.The customer did another bolus that was up to 10 units but when they checked their blood glucose it was 692 mg/dl.The customer treated the high blood glucose with manual injections.The customer had symptoms of nausea, vomiting, abdominal pain, and difficulty of breathing.Troubleshooting was performed and it was found that they had a bent cannula and that their bolus wizard settings were not correct.The customer was assisted with programming their bolus wizard settings.The customer was advised to continue to monitor their blood glucose.
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