MAUDE Adverse Event Report: DEXCOM, INC. DEXCOM G5 MOBILE CONTINUOUS MONITORING SYSTEM; CONTINUOUS GLUCOSE MONITOR

Model Number MT22719-BLU

Device Problem Failure to Charge (1085)

Patient Problem No Consequences Or Impact To Patient (2199)

Event Date 04/03/2017

Event Type  malfunction  

Manufacturer Narrative

(b)(4).The g5 system is associated with product code pqf.

Event Description

Dexcom was made aware on (b)(6) 2017, that on (b)(6) 2017 the receiver will not charge.No additional event or patient information is available.Complaint device was returned for evaluation.A visual exterior inspection was performed on the receiver and it passed.The reciever was charged and a boot test was performed on the reciever, finding the receiver perpetualy rebooting.The receiver case was opened and an interior inspection was performed and it passed.Data logs were downloaded and reviewed, finding a screen error alarm, in addition to a hardware error and a firmware error.Based on the findings of a firmware error this is now reportable.The complaint of the reciever not charging was confirmed.The root cause was determined to be ui-u1 board related failures, post investigation.

• Brand Name: DEXCOM G5 MOBILE CONTINUOUS MONITORING SYSTEM
• Type of Device: CONTINUOUS GLUCOSE MONITOR
• Manufacturer (Section D): DEXCOM, INC.; 6340 sequence drive; san diego CA 92121
• Manufacturer (Section G): DEXCOM, INC.; 6340 sequence drive; san diego CA 92121
• Manufacturer Contact: 6340 sequence drive; san diego, CA 92121 ; 8582000200
• MDR Report Key: 6546677
• MDR Text Key: 74489786
• Report Number: 3004753838-2017-38532
• Device Sequence Number: 1
• Product Code: MDS
• UDI-Device Identifier: 30386270000270
• UDI-Public: (01)30386270000270(241)STK-GF-BLU(10)5220960
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: P120005
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: consumer
• Reporter Occupation: Other
• Type of Report: Initial
• Report Date: 04/03/2017

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 05/05/2017
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Lay User/Patient
• Device Model Number: MT22719-BLU
• Device Catalogue Number: STK-GF-BLU
• Device Lot Number: 5220960
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 04/19/2017
• Is the Reporter a Health Professional?: No
• Date Manufacturer Received: 04/24/2017
• Was Device Evaluated by Manufacturer?: Yes
• Date Device Manufactured: 11/01/2016
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Initial
• Patient Sequence Number: 1
• Patient Age: 27 YR