An investigation was performed for the reported condition.This complaint has not been confirmed.The actual sample involved in the reported incident was not returned for evaluations.No additional information, pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive investigation.If the sample is returned in the future, this complaint will be re-opened for further investigation.As no lot number was identified, a manufacturing device history review or product/process changes review for the involved lot number could not be performed.However, all device history records (dhr) are reviewed for accuracy prior to product release.The following potential causes were identified: machine malfunction, customer misuse.An evaluation was performed to review this risk trigger and decision was to leverage on corrective and preventive action (capa) and an issue impact assessment will be requested.Once the reference number is obtained it will be attached to this complaint file.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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