The previously anticipated sample has not been received by manufacturing for evaluation therefore, the condition of the product could not be verified.No lot number was identified with this complaint therefore, lot history and complaint history reviews could not be conducted.As a sample was not returned and no lot information is available, the root cause for the customer complaint issue cannot be determined.The exact root cause for this complaint is unknown therefore, specific action with regards to this complaint cannot be taken.All trocar cannulas are 100% inspected for gage size.Any nonconformances are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.(b)(4).
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