Customer reported via phone call that they experienced low blood glucose levels of 30 mg/dl.The customer was treated for the low blood glucose with orange juice and cereal.Customer's blood glucose level was 530 mg/dl at the time of the call.The customer was assisted with troubleshooting.Customer stated that the drive support cap was normal.The customer was not connected to the insulin pump while priming the device.There was no indication that the insulin pump over delivered insulin.Customer was advised to change the infusion set, reservoir and insulin and to treat per healthcare professional's recommendation.Customer was advised a tubing clamp will be sent to perform the high pressure test.The product was not returned for analysis.
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