Submit date: 05/19/2017.An investigation is currently underway.Upon completion, the results will be forwarded.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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The actual sample involved in the reported incident was not returned for evaluations.No additional information, pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive failure investigation.As no lot number was identified, a manufacturing device history review or product/process changes review for the involved lot number could not be performed.However, all device history records (dhr)s are reviewed for accuracy prior to product release.If the sample is returned in the future, this complaint will be re-opened for further investigation.The products specifications were reviewed in order to identify the possible causes for the deficiency reported; leaking.The following potential causes were identified in the pfmea/dfmea or in addition to this document: unintentional customer misuse if an inspection in process failed or was not performed to identify defective material when using a sharp instrument near or with a catheter.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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