Maquet sas received a customer complaint where, as stated, the light turned off during a procedure and then it did not turn on again.Investigation was performed on the issue.It was found that when the issue occurred the device was not up to its specification and it contributed to the event.No injury has been reported.The device was being used for patient treatment at the time of the event.Due to lack of information exact root cause of the failure could not be established.User manual for x¿ten devices (en 0130103, 3a) includes information about maintenance steps which need to be taken to keep the device up to its specification.Mentioned manual includes description of the steps which need to be done daily by the user and it include instruction which need to be taken by the customer.All of mentioned above information helps to prevent unexpected situation during the procedure.However it remains possible -although unlikely- for an escalation of factors to occur that causes a normal wear situation, of the components that are of a consumable nature, to cause an event as the one reviewed here.Working from the assumption the customer followed the iec60061 standard relating to or installation, a second cupola would have been in use, which would have been sufficient to carry out the procedure with.However the first indication showed that the issue occurred during the operation we decided to report this case in abundance of caution.
|