The sub-optimal tissue processing reported by the complainant is derived from the "2 hour biopsy" protocol started in retort b at 17:49 pm on (b)(6) 2017, which completed successfully at 03:00 am on (b)(6) 2017.Investigation of this complaint found that the instrument functioned as designed during execution of the "9.5 hour large tissue" protocol started in retort a at 18:24 pm and the "2 hour biopsy" protocol started in retort b at 18:25 pm on (b)(6) 2017, as a consequence of a leaking retort a wax valve.The user actions in response to the "1337" error code generated by the sudden, unexpected drop in the retort wax line temperature caused by the leaking retort a wax valve were in accordance with the information displayed on the instrument monitor, which is not to use the instrument and to contact service.The instrument functioned within specification during execution of the "2 hour biopsy" protocol started in retort b at 17:49 pm on (b)(6) 2017, from which sub-optimal tissue processing was reported by the complainant on (b)(6) 2017.The root cause of the sub-optimal tissue processing reported by the complainant is the use of formalin contaminated wax for the wax infiltration step of the protocol.The root cause of the wax contamination with formalin was failure of the fse to complete on (b)(6) 2017 all steps of the manufacturer specified regimen for troubleshooting the "1337" error code, which had been generated at 18:26 pm on (b)(6) 2017 for retort a and indicated a leaking retort wax valve.Section 6.6 technical service bulletin (tsb) b26.5066.680 peloris error 1337 troubleshooting stipulates that the least concentrated wax is drained through a retort and that both retort wax lines are subsequently cleaned prior to returning to clinical use.In this instance, they do not show any evidence that the wax in any of the four (4) wax chambers had been replaced.As a consequence, any reagent (including formalin) contamination remaining in the retort a wax line would have been drawn into the retort during execution of the wax step in subsequent processing runs; which would in turn result in water being re-introduced into tissue samples during wax infiltration and the sub-optimal tissue processing reported.
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Leica biosystems received a complaint that "water in paraffin" following completion of the routine biopsy 2 hour protocol.The complainant advised that 70 biopsies may have been affected.On 18 may 2017, leica biosystems received information that all tissue samples exhibiting sub-optimal tissue processing were diagnosable.On 01 may 2017, a leica field service engineer (fse), attended the laboratory in response to a complaint (service order: (b)(4)) regarding display of error code "1337", which indicates a leaking retort wax valve, and the associated information displayed not to use the instrument and to contact service.The fse documented that performance tests were conducted; the wax valve for retort a was re-built and technical service bulletin (tsb) b26.5066.680 peloris error 1337 troubleshooting has been applied.The fse also documented that the complainant confirmed that no tissue sample(s) had been adversely affected as a consequence of the circumstances involved.On 05 may 2017, the fse returned to the laboratory in response to this compliant.The fse documented that the retort wax valve on retort b was replaced and technical service bulletin (tsb) b26.5066.680 peloris error 1337 troubleshooting has been applied.
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