Prismaflex dialysis pump in use for crrt therapy.There were frequent "access pressure too negative " alarms due to patient movement.After several minutes the pump alarmed "access pressure too positive".Nurse attempted to speed up blood flow to get pump to run and to put through self-test to clear alar.She was unable to do either.Pump continued to alarm "access pressure too positive" and then pump froze with alarm screen up.Unable to use touch screen buttons or return blood to patient.Nurse was unable to unload dialysis set from machine due to frozen screen.Customer support was able to talk through issues to unload the set.Existing ways to trouble shoot include self-testing after removing and replacing pod on machine, but this can only be done once before entire set must be taken down.New pump was primed and therapy reinitiated.Patient required blood after treatment.Hemoglobin was at 6.3 when therapy initiated.Per site reporter: faulty diaphragm in the pressure pod.
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