Merge iconnect enterprise archive is intended for use as a vendor neutral archive for storage and communications of medical images and data.The system is designed to provide workflow integration capabilities for healthcare enterprises.The customer contacted merge healthcare on (b)(6) 2017 alleging that they were unable to view images from studies.Merge healthcare support investigated the customer's allegation and performed ongoing monitoring and troubleshooting activities.On (b)(6) 2017, the customer reported to merge healthcare that two patients allegedly had their hospital stay extended by a day due to issues with viewing the patient's images.Due to merge iconnect enterprise archive not functioning as expected, there is a potential for a delay in treatment that may lead to harm.However, the customer did not indicate that there was any harm to a patient as a result of this issue.(b)(4).
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