Customer reported via phone call that they experienced low blood glucose levels of 34mg/dl.The customer was assisted with troubleshooting.The customer was treated for the low blood glucose with juice.Customer¿s blood glucose level was 78mg/dl at the time of the call.The customer declined troubleshooting for low blood glucose.The customer stated that they were low due to treating for high blood glucose that was reported previously.The customer seemed confused during the call.The customer stated their blood glucose was 38mg/dl during the call but a new test stated it was 91mg/dl and eventually 78mg/dl.The customer was not connected to the insulin pump while priming the device.There was no indication that the insulin pump over delivered insulin.The product will not be returned for analysis.
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