Customer reported via phone call that they experienced several low blood glucose levels and has fallen, hurt themselves, and lost consciousness.The customer stated that they had a broken thumb, big knot on the head, sprained shoulder and rotator cuff, and broken toes.The customer was assisted with low blood glucose troubleshooting.The customer's blood glucose level was 55mg/dl at the time of the incident and 123mg/dl during the call.The customer was treated for the low blood glucose with glucagon shots.The customer stated that they went to the hospital for the injuries acquired due to low readings.The insulin pump's programming was inaccurate and the customer was assisted with correcting the time.The customer also stated that the reservoir was showing the same amount of insulin as shown on the status screen and that there was lifestyle changes.The customer was advised to contact healthcare professional to discuss possible cause of low blood glucose and to monitor insulin pump.The customer stated that they were going to the hospital.The customer went on (b)(6) 2017 at 10:45 p.M.With a blood glucose of 233mg/dl and was wearing the insulin pump.The product will not be returned for analysis.
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