An investigation was performed for the reported customer complaint: ¿the customer reports that after placement, the unit is leaking just below the hub where the catheter is joined.
¿ no lot number was provided.
A review of the device history report (dhr) was unable to be performed.
However, all dhrs are reviewed for accuracy prior to product release.
In-process procedures are also in place to prevent nonconforming product in the manufacturing process.
No product/sample was provided for evaluation.
No additional information, pictures or videos were received.
Therefore, a comprehensive investigation was unable to be conducted.
The reported customer complaint could not be confirmed.
A root cause could not be determined.
This complaint will be used for tracking and trending purposes.
If information is provided in the future, a supplemental report will be issued.
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