Coopersurgical inc.
Is currently investigation the reported complaint condition.
The device involved in the complaint will be returned by the customer and evaluated.
Once the investigation is completed a follow up report will be filed.
Ref: (b)(4).
Update: investigation, review dhr, inspect returned samples.
Analysis and findings: a review of the 2 yr complaint history reveals no similar issues.
A review of the dhr reveals no anomalies.
Service & repair did not find anything out of order during a visual inspection of the board.
No cold solders were apparent, no missing components, and no damage was noted.
The unit passed hi-pot testing as well.
The unit works fine.
The complaint is not confirmed.
The pad used and returned is not dual and not a cooper recommended pad.
Error on the part of end user is likely.
The doctor may have produced an alternative path to ground.
This cold have occurred by leaning on a patient's skin.
Correction and/or corrective action: the unit was converted into a demo unit.
The customer received a new unit.
This complaint will be entered into the coopersurgical continuous improvement plan (cip).
Reason: no applicable correction available to train to at this time.
Complaints will be continuously monitored to determine if there is any new trend for this complaint condition.
Was the complaint confirmed? no.
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