No injuries occurred as a result of the reported event.The user facility personnel did not know to utilize the auxiliary override systems as discussed in the operator manual.The 3085 sp surgical table operator manual states (pp.5-1), "since there are several methods of control for the table, it is important to understand the hierarchy of the respective controls' override capability over other control methods".Per steris customer service representative, user facility personnel requested a replacement hand control.A replacement hand control has been delivered to the user facility.Multiple attempts have been made to contact the facility's or director however, steris has not received a response.User facility's biomed specialist made user facility personnel aware of the location and function of the auxiliary override systems.No additional issues have been reported.
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