(b)(4).Per the customer, they defrost the ice block and perform maintenance per the operators manual.No fault lights were illuminated at the time of the reported issue.The field service representative (fsr) observed that the ice block did not go to the top of the cold plate, it was normal towards the bottom but was not completely formed on the top.The fsr determined the cause to be a compressor/refrigerant problem, but the customer opted not to repaired the unit.The customer continues to use the unit as is.The unit operated to manufacturer's specifications.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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