The returned device matched the report and the complaint failure mode was confirmed.
Referring to product inquiry the locking screw, fully threaded t2 tibia ø5x52,5 mm [packaging] is stated to be the primary product.
No further associated products were reported.
A review of the dhr revealed no discrepancies, in particular during the packaging process.
During visual inspection a hair outside the sterile barrier between overwrap-foil and cardboard box could be verified.
All seals and original packaging are still intact.
Thus, the pollution must have occurred during the packaging process at our sub-supplier, which was not detected during inspection.
Based on the above facts the root cause of the reported event is related to an inadequate packaging process.
Review of complaint history, capa databases and risk analysis did not identify any conspicuity.
The review of the risk assessment for the failure mode indicated the issue was addressed adequately.
The found hair has to be classified as a non-conformance.
This case has to be classified as a non-conformance and ncr has been initiated for further root cause investigation.
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