An investigation was performed for the reported customer complaint: ¿the umbilical artery catheter (uac) was noted to be spontaneously leaking at the distal portion of the thinnest part of the catheter, prior to the hub.
The leakage was noted after a fluid change.
The line was not pinched or clamped at all prior to leaking.
It was later found that the prior rn had bent the line back upon itself, which led to a micro crack.
¿ no lot number was provided.
A review of the device history report (dhr) was unable to be performed.
However, all dhrs are reviewed for accuracy prior to product release.
In-process procedures are also in place to prevent nonconforming product in the manufacturing process.
This ensures components and finished products meet all quality inspection standards.
These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.
No product/sample was provided for evaluation.
No additional information, pictures or videos were received.
Therefore, a comprehensive investigation was unable to be conducted.
The reported customer complaint could not be confirmed.
A root cause could not be determined.
This complaint will be used for tracking and trending purposes.
If information is provided in the future, a supplemental report will be issued.
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The customer states the umbilical artery catheter (uac) was noted to be spontaneously leaking at the distal portion of the thinnest part of the catheter, prior to the hub.
The leakage was noted after a fluid change.
The line was not pinched or clamped at all prior to leaking.
It was later found that the prior rn had bent the line back upon itself, which led to a micro crack.
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