One clearsight pump unit was received for product evaluation.
A known good working power cord was used with the suspect pump unit for analysis and testing.
The power cord was inserted into the pump unit receptacle for testing.
It was moved around vigorously while plugged in and there was no sparks, smoke or flames that were produced.
The unit passed all safety and functional tests.
Additionally, during evaluation, the dpt port nut was found to be missing, and the threads were damaged with glue residue found on them.
This is not related to the alleged sparking event.
The root cause of the dpt port thread damage is customer mishandling of the device.
The reported event of sparks at the power cord connection was not confirmed.
It could not be replicated through evaluation.
No further actions will be taken at this time.
The device service history record review was completed and all manufacturing inspections passed with no non-conformances.
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