This is the third complaint reported for this finished goods lot; however the second for this issue.A review of the device history record (dhr) indicates the order was built to specification.Samples were not returned.With no samples received, visual inspection or functional testing could not be conducted of the cannula or the syringe.An investigation was performed by the supplier of the syringe.Although no sample was returned to the supplier site, syringes from the same lot as the reportedly affected product were tested to attempt to replicate the customer's reported failure mode.Three samples were visually and functionally inspected with another hydro cannula and the syringe met jis (japanese industrial standards) specifications.The root cause of the customer's complaint is not known; samples were not returned for investigation.Tested samples from the same lot as the one from the customer's complaint met specifications.After a thorough investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
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