A device history record review could not be performed because a lot number was not received with the complaint.
As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
A sample was not returned for evaluation; however, one photo was provided by the customer.
Visual evaluation of this photo was performed and it showed the umbilical vessel catheter (uvc) resting on a table.
In addition, it was observed that the catheter showed signs of use (remains of blood) and the tubing was cracked below the strain relief.
The reported issue was confirmed.
A potential root cause identified, is customer misuse (excessive force, inappropriate use of cleaning agents, sharp objects, etc.
).
It is possible that the catheter was damaged by instruments with sharp or rough edges during clinical use, resulting in a cracked catheter.
Additionally, the catheter was in use for an undetermined amount of time without issues.
It is important to consider that the instructions for use warn: ¿exercise caution when using sharp instruments near the catheter.
Do not use instruments with sharp or rough edges directly on the catheter since even a minor cut could tear or break the catheter.
Do not pinch or bend the catheter back to temporarily occlude the catheter.
This causes increased stress on the catheter which can lead to a leak or break¿ and continues, ¿do not use alcohol, acetone, or alcohol containing antiseptics directly on the catheter.
Carefully check antiseptic solutions for alcohol or acetone.
These substances may cause irreversible damage to the polyurethane which can lead to a leak or break.
Ensure gloves or other surfaces which have alcohol on them are completely dry before touching or manipulating the catheter¿.
This issue would be identified during assembly operations as manufacturing performs 100% pressure testing during production.
Per the event description, the catheter was cleaned with alcohol.
No trends or triggers have been found, therefore, a corrective and preventive action is not deemed necessary at this time.
It must be noted that in-process controls such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are in place to prevent nonconforming product from leaving the manufacturing facility.
This complaint will be used for tracking and trending purposes.
If information is provided in the future, a supplemental report will be issued.
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Submit date: 08/09/2017.
An investigation is currently underway.
Upon completion, the results will be forwarded.
A good faith effort will be made to obtain the applicable information relevant to the report.
If information is provided in the future, a supplemental report will be issued.
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