(b)(4).Method: the complaint iw910 mobile infant warmer wiring harness connector and heating element were not returned to fisher and paykel healthcare (fph) (b)(4).Our investigation is based on the photographs provided by the healthcare facility, our knowledge of the product and previous similar complaints.Results: visual inspection of the photographs revealed that the wiring harness connector was corroded, burnt and had broken off from the wiring harness.The spade terminal of the heating element was corroded.Conclusion: the reported e17 error code was most likely due to a discontinuity in power to the heater element.The damage observed to the housing connectors is possibly caused by poor connections between two electrical contacts, leading to contact failure.It must be noted that the subject warmer is 11 years old.All components on the harness assembly of the infant warmer are enclosed in a sheath and fire rated by underwriters laboratories (ul).Should the connectors completely fail during the operation, an audible and visual alarm will be registered on the front control panel of the infant warmer, thereby allowing the hospital staff time to act and provide other means of warming.The hospital was sent replacement parts and the subject iw910 mobile infant warmer will be repaired by the hospitals biomed.
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