Results: a complaint history check was performed and this is the 1st related complaint reported for the defect/condition on lot number 5201563.Investigation summary: customer returned photos of red marks on the body.No photos of the product in question were returned by the customer.Customer states that the use of the product promoted papule formation in the application site, moreover the region got reddish and it caused itching.As per manufacturing, there were zero (0) defects or notifications noted for any defects during the production of these batches.Also, no issues with sterility were noted on the reported lot number.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as none of the records from manufacturing indicate any issues with the product.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Based on the above, no additional investigation and no capa is required at this time.Conclusion: bd was not able to duplicate or confirm the customer¿s indicated failure as none of the records from manufacturing indicate any issues with the product.Without a sample, an absolute root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customer¿s indicated failure mode.
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