Corrected data: ¿the customer reports that the black catheter was damaged / punctured by the biopsy needle.¿ this sentence was erroneously transposed onto the initial report.Investigation ¿ evaluation: a review of the complaint history, device history record, drawing, documentation, instructions for use (ifu), manufacturing instructions, and quality control of the device were conducted during the investigation.One black catheter was returned in open and used condition.No needle/cannula was returned.There appears to be a needle puncture approximately 25 mm from the distal end of the catheter.No damage to the catheter was otherwise noted.The catheter was placed on the drawing curve template and it was determined that the curve was within tolerance.Since the needle component was not returned, no additional visual or dimensional analysis could be done.The work order for lot 7900568 was reviewed and revealed no non-conformances reported within the manufacturing department.Since the complaint involved the catheter and needle components of the product, the work orders for subassemblies ic7715692, ic7865258, and ni7900567 were also reviewed.There were no non-conformances reported for lot ni7900567.There was one non-conformance reported for lot ic7715692 for a dent/surface defect at distal end of the catheter and one device was scrapped and not replaced.There was one non-conformance reported for lot ic7865258 for curve not correct to template and one device was scrapped and not replaced.Both of these non-conformances are potentially related to the failure described.To date, a further search of the manufacturer's database records revealed this complaint to be the only reported complaint associated with the complaint lot number.The ifu states the following precaution, ¿when introducing the needle through the catheter, the needle should be advanced over the wire guide to prevent catheter damage.¿ it is possible that the needle was not inserted into the catheter over the wire guide.Without visual, dimensional, or functional testing of the involved needle component and without additional information, a definitive root cause cannot be determined.Per the quality engineering risk assessment, no further action is required.We have notified the appropriate personnel and will continue to monitor for similar complaints.
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